ACA’s knowledge base and their ability to communicate effectively are their two key strengths. Their knowledge base is very impressive, from their knowledge of reporting requirements for HealthChoices [Pennsylvania’s managed care program for Medical Assistance recipients] and medical claim adjudication standards to their IT sophistication. They are also very effective in communicating and demonstrating this knowledge base and sophistication.

ACA has been and remains a valued partner in our ability to manage the HealthChoices behavioral health contracts on behalf of the counties of Cumberland, Dauphin, Lancaster, Lebanon, and Perry. Their MIS and data support service are vital to our operations, serving our agency in a professional and comprehensive manner.

Delaware County’s Human Services Department has been working with ACA for many years on various projects. We have a good working relationship with their staff. ACA has been very helpful with assisting us in developing new software in order to migrate from outdated database applications to current standard software applications. They have a good understanding of the complex entities of human services requirements and state procedures, especially HealthChoices. ACA utilizes their knowledge of human services requirements to implement innovative system-based structures. The ACA staff is always ready to assist in resolving application and/or data problems through wholesome communication. It is a pleasure working with ACA staff, and we hope our relationship will continue to grow as we go forward with human services projects.

I have had the opportunity to work with ACA staff over a period of almost 20 years in human services for four different counties. As a testimonial, I would start with the fact that I kept coming back as I found ACA provided specific problem-solving in managed care as it unfolded in Pennsylvania. And still, as of today, they are the recognized experts in data validation and processing in Medicaid behavioral health managed care in Pennsylvania. Over the years, I have found ACA to be very flexible in jointly working with county administrators toward achieving a common goal. They have served on many local advisory boards, and although they operate as a business, they still believe that the best government is a local government. These two things underlie the marriage of their ideals with their practice.

ACA has provided Tuscarora Managed Care Alliance with a data management system that produces timely, user-friendly, and pertinent metrics and reports to evaluate and oversee the HealthChoices Behavioral Health System in Franklin and Fulton Counties. The reports are easily interpretable not only by staff, but also by community members and related parties. The ACA staff’s responsiveness to concerns or problems is excellent. They have the ability to communicate complex technological specifications in a manner that allows even a novice to operate their data system.

For several years, ACA has provided assistance to the Department of Behavioral Health in managing its HealthChoices contract in the areas of data quality and validation, and statutory report submissions. ACA provides the human resources, knowledge, and systems that are needed to meet data management requirements. Staff, who are always a pleasure to work with, are extremely innovative in their approach to develop ways to meet the ongoing data challenges of managed behavioral healthcare.

ACA’s staff is very knowledgeable in Pennsylvania State Medicaid technical matters. As a partner, ACA independently anticipates process challenges and works on our behalf to resolve them, while also providing us with status updates, as appropriate. They collaborate with our other business partners, as needed, to complete their tasks. Their staff is always customer-service focused, as demonstrated in their willingness to respond to consultation requests and support, as well as their prompt completion of routine deliverables.