In response to budget shortfalls, disjointed information systems, and isolated programs, human services professionals are increasingly recognizing interoperability as a way of holistically coordinating care. Achieving interoperability requires new methodologies for financing, administering, and monitoring public service systems, in order to:
- Reduce limitations resulting from individual program boundaries
- Increase cooperation among government officials, service providers, citizens, and businesses
- Provide greater public accountability and transparency
- Facilitate access to care and seamless service delivery
- Foster better clinical outcomes from holistic care
- Blend funds and resources to maximize their availability for crucial services
Interoperability cannot be accomplished without fundamental changes in system administration and financing. These changes are undeniably challenging to negotiate and implement. However, successful interoperability initiatives will lead to more efficient business processes, including case, service, and funds management functions, claims processing, reporting and analytic capabilities, and interaction with regulatory authorities.