Participants in an interoperability initiative must recognize that the project will require changes related to administrative and fiscal operations, inter-agency communications, collaborative decision-making, and multi-agency governance. Some of these changes include:
- Clearly defining the goals of collaboration and the metrics that will be used to determine how well these goals have been achieved
- Agreeing that common interests will take precedence over the interests of individual participants
- Appointing representatives to be part of a governance structure with authority to oversee implementation and administer the interoperable portion of the system
- Using terms with agreed-upon definitions for consistent communication
The benefits of coordination and sharing come at the price of the responsibility to make changes and cooperate. As ACA contributes to interoperability projects, we are sensitive to project participants’ reluctance to make changes and relinquish some autonomy in order to cooperate with the group.
But relinquishing autonomy does not mean relinquishing identity to become a homogeneous whole. Instead, our model of interoperability helps organizations maintain their uniqueness while adjusting their operations to be compatible with their fellow member organizations.
We believe that establishing public-private partnerships is a helpful way to implement these complex changes. This allows the organizations working toward interoperability to enlist the support of an independent entity to partner with them to help manage the process.
We offer this assistance with achieving interoperability by strengthening business processes and providing the supporting technology to facilitate coordination and information sharing.
We also maintain our focus on integration as we design our MASTRR™ Solutionsproducts for our customers. Our software integrates operational and analytic functions of separate programs, and it provides integrated support for decentralized operations with centralized management.
Our assistance will help our customers:
- Manage care across structural boundaries
- Support consistent operational standards that lead to improved services
- Decrease redundant administrative and fiscal efforts
- Satisfy county, state, and federal requirements
- Offer ongoing care based on service history
- Increase public accountability
Our understanding of public systems and our strategic problem-solving skills have helped human services agencies to address consumer needs with superior resource coordination and administrative and fiscal competence.
Questions? Contact our Sales and Marketing Department today at 610-359-1210 or information@acainc.com.